Client Care
Frequently Asked Questions
Clear guidance on ordering, delivery, leather care, and our service standards so the experience feels as considered as the collection itself.
Need A Direct Answer
For time-sensitive questions around fit, gifting, or delivery windows, our team can guide you through the best option before you place an order.
How quickly do you ship
Most ready-to-ship orders leave the studio within two business days. Pieces requiring finishing touches, monogramming, or size preparation may need additional lead time, which is always communicated before dispatch.
Do leather tones vary
Yes. We work with natural leather, so subtle variation in tone, grain, and surface character is expected. Those shifts are part of the object's individuality and are not considered flaws.
Can you help with gifting
Yes. We can advise on gifting, include a private note, and prepare the order in presentation-ready packaging suited to special occasions and personal milestones.
What if I need aftercare
We support the life of each piece through care guidance, personalization advice, and repair assessment where appropriate. That service philosophy is part of the long-term value of buying well-made leather goods.