Client Care
Returns & ExchangesClient Care · XEATHER
This policy applies to orders delivered in Tunisia. XEATHER accepts returns only for defective products, while exchanges are accepted under the conditions below.
Policy At A Glance
Country: Tunisia. Returns: defective products only. Exchanges: accepted. Submit requests within 30 days of delivery.
Defective-Product Returns
Returns are accepted only when a product is defective or arrives damaged. Report the issue within 30 days of delivery and keep the item, packaging, and included accessories until the request is reviewed.
Exchanges Are Accepted
Unused items in their original presentation may be requested for exchange within 30 days of delivery. Exchanges depend on product and colour availability; personalized pieces are reviewed individually.
How To Submit A Request
Use the form on this page with the eight-character receipt code from your order confirmation and the same email used at checkout. Describe the item and the defect or requested exchange.
Review And Refund Timing
Do not send an item before receiving return instructions. After an approved defective return is received and inspected, the refund is normally processed within 5 to 7 business days.
Return Or Exchange Request
Start your request
Enter the receipt code shown after checkout and in your confirmation email. Returns are for defective products only; exchanges are accepted.